FAQs

 

What types of products does 3rdGear offer?

At 3rdGear, we specialize in innovative automotive accessories designed to enhance your driving experience. Our product range includes items like the Car Glass Anti-rain Water Spray for improved visibility in rainy conditions and the Magnetic Vacuum for securely holding smartphones while on the go. etc..

How can I contact customer support?

If you have any questions or need assistance, feel free to reach out to us via email at info@3rdgearshop.com or call us at +963953503555. We're here to help!

What is your return policy?

We have a 30-day return policy. If you need to return an item, it must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. Please contact us to initiate the return process.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you if your refund is approved. If approved, you will be refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process the refund.

Can I exchange an item?

The fastest way to get the item you want is to return the original item and make a separate purchase for the new one once the return is accepted. If you have any questions about exchanges, feel free to reach out!

Do you ship internationally?

Yes, we do offer international shipping! Please check our shipping policy for more details on shipping rates and delivery times to your location.

What should I do if my item arrives damaged?

Please inspect your order upon reception. If you find that the item is defective, damaged, or if you received the wrong item, contact us immediately so we can evaluate the issue and make it right.

Are there any items that cannot be returned?

Yes, certain items cannot be returned, including perishable goods, custom products, and personal care items. If you have questions about a specific item, please reach out to us for clarification.